Last Updated: January 2024
Acceptance of Terms
By accessing and using the Pixel-mountain website (pixel-mountain.com) and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
Description of Services
Pixel-mountain provides guided heritage tours and experiences at historic sites throughout the United Kingdom. Our services include tour organisation, expert guidance, and related tourism experiences.
Booking and Payment
- All bookings are subject to availability confirmation
- Full payment is required to confirm your booking
- Prices are quoted in British Pounds Sterling (GBP)
- We reserve the right to adjust prices at any time for future bookings
Cancellation Policy
- Cancellations made 14 or more days before the tour date receive a full refund
- Cancellations made 7-13 days before receive a 50% refund
- Cancellations made less than 7 days before are non-refundable
- We reserve the right to cancel tours due to adverse weather or circumstances beyond our control, in which case a full refund or alternative date will be offered
Tour Participation
- Participants must arrive at the designated meeting point at the specified time
- Appropriate footwear and clothing for historic site visits is required
- Participants must follow all instructions from guides and site staff
- We reserve the right to refuse participation to anyone whose conduct may be harmful to themselves or others
Liability
While we take all reasonable precautions to ensure your safety, historic sites may present inherent risks including uneven surfaces, steep stairs, and limited accessibility. By participating in our tours, you acknowledge these risks and agree that:
- Pixel-mountain is not liable for any injury, loss, or damage arising from circumstances beyond our reasonable control
- You are responsible for your own belongings during tours
- You participate at your own risk
Intellectual Property
All content on this website, including text, images, logos, and design elements, is the property of Pixel-mountain Ltd and is protected by copyright laws. You may not reproduce, distribute, or use our content without prior written permission.
User Conduct
When using our website and services, you agree not to:
- Provide false or misleading information
- Interfere with the proper functioning of the website
- Attempt to gain unauthorised access to our systems
- Use the website for any unlawful purpose
Photography and Media
Personal photography is generally permitted during tours unless otherwise advised. By participating in our tours, you consent to being photographed or filmed for our promotional purposes. Please inform us if you do not wish to appear in such materials.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of these external sites.
Modifications to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
Governing Law
These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Contact Information
For questions about these Terms of Use, please contact:
Pixel-mountain Ltd
17 Heritage Lane
Westminster, London SW1A 2HQ
Email: [email protected]