Last Updated: January 2024
Our Commitment to Data Protection
Pixel-mountain Ltd is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines your rights and how we ensure compliance.
Data Controller
Pixel-mountain Ltd is the data controller for personal data collected through this website and in connection with our tour services. This means we are responsible for deciding how we hold and use your personal information.
Contact details:
Pixel-mountain Ltd
17 Heritage Lane
Westminster, London SW1A 2HQ
Email: [email protected]
Your Rights Under UK GDPR
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond within one month of receiving your request.
Right to Rectification
You have the right to request that we correct any inaccurate personal data we hold about you. We will make corrections within one month or explain why a longer period is needed.
Right to Erasure
Also known as the "right to be forgotten", you can request deletion of your personal data in certain circumstances, including when it is no longer necessary for the purpose for which it was collected.
Right to Restrict Processing
You have the right to request that we limit how we use your personal data while complaints are investigated or when accuracy is contested.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used format and to transfer it to another data controller where technically feasible.
Right to Object
You have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing purposes.
Rights Related to Automated Decision Making
You have the right not to be subject to decisions based solely on automated processing if they produce legal effects or similarly significantly affect you.
Lawful Bases for Processing
We process personal data under the following lawful bases:
- Contract: Processing necessary to perform our contract with you (e.g., processing tour bookings)
- Consent: Where you have given explicit consent for processing
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal Obligation: Where we must process data to comply with the law
Data Protection Principles
We adhere to the following data protection principles:
- Lawfulness, fairness and transparency: We process data lawfully, fairly and in a transparent manner
- Purpose limitation: We collect data for specified, explicit and legitimate purposes
- Data minimisation: We collect only data that is adequate, relevant and limited to what is necessary
- Accuracy: We keep personal data accurate and up to date
- Storage limitation: We keep data only for as long as necessary
- Integrity and confidentiality: We process data securely with appropriate technical and organisational measures
International Data Transfers
Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your data.
Data Breach Procedures
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
Exercising Your Rights
To exercise any of your rights under UK GDPR, please contact us using the details provided above. We will respond to your request within one month. There is no fee for making a request unless it is manifestly unfounded or excessive.
Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
Updates to This Notice
We may update this GDPR compliance notice from time to time. Any changes will be posted on this page with an updated effective date.