Last Updated: January 2024
Introduction
Pixel-mountain Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pixel-mountain.com or use our services.
Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, postal address, and other contact information you voluntarily provide when making enquiries or booking tours.
- Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
- Cookies: Small data files stored on your device that help us improve your experience. See our Cookie Policy for more details.
How We Use Your Information
We use the information we collect to:
- Process and manage tour bookings
- Respond to enquiries and provide customer support
- Send administrative information about your bookings
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Contract: Processing necessary to fulfil tour bookings
- Consent: Where you have given explicit consent
- Legitimate Interests: To improve our services and communicate with you
- Legal Obligation: Where required by law
Data Sharing
We do not sell your personal information. We may share your data with:
- Service providers who assist in operating our business
- Heritage sites and partner venues as necessary for tour delivery
- Legal authorities when required by law
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are retained for seven years for tax and legal compliance.
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
International Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Pixel-mountain Ltd
17 Heritage Lane
Westminster, London SW1A 2HQ
Email: [email protected]